Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

Standard MOQs range from 25 kg for cosmetic butters up to one full pallet (typically 500–1000 kg) for dairy ingredients. Bulk and full-container orders attract preferential pricing — contact us for a quote.

Question 2

Do you provide samples?

Accepted Answer

Yes. We offer paid samples for most products in the catalog (typically 100–500 g), with the sample cost credited against your first commercial order.

Question 3

How long does delivery take?

Accepted Answer

Stock items ship within 2–5 business days from our European hub. Made-to-order blends and shipments to the Middle East, Asia or the Americas typically deliver within 2–6 weeks depending on incoterms.

Question 4

Which incoterms do you support?

Accepted Answer

EXW, FCA, FOB, CIF and DAP. We can quote on any incoterm; let us know your preferred delivery point.

Question 5

Are your products certified?

Accepted Answer

Yes. The portfolio is covered by ISO 9001, FSSC 22000, GMP and HACCP. Kosher, Halal, COSMOS, vegan and organic certifications are available on specific products — see Quality page.

Question 6

Can you develop a custom blend?

Accepted Answer

Absolutely. Our R&D team designs custom dairy and cosmetic systems tailored to your recipe, target cost and process. Typical development cycle is 4–8 weeks from brief to validated sample.

Question 7

Do you ship worldwide?

Accepted Answer

Yes — we serve customers in 30+ countries across Europe, the Middle East, Africa, Asia and the Americas.

Question 8

Where can I find a Certificate of Analysis (CoA)?

Accepted Answer

A CoA is provided with every shipment. For pre-shipment review, email the product code and we'll send a representative CoA within one business day.

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